What’s broken?

Lowry Hill East resident Bernadette Lindholm, 78, found herself in a wet situation during a recent wait at a bus shelter on the southbound side of Hennepin Avenue at 28th Street.

“When it rains, it doesn’t do any good, really, because the rain comes right in,” she said of the shelter, which is missing a rear glass panel. She said the panel has been gone for months.

Many of the residents in Lindholm’s condominium building are frequent bus riders who use the shelter regularly, she said. She doesn’t use it as much, but said she has grown frustrated with the missing panel — which was gone during much of the winter — and the minimal protection the shelter provides during inclement weather.

The shelter is one of roughly 400 throughout the Twin Cities metro maintained by CBS Outdoor, a division of CBS Corp. A spokesman for CBS Outdoor said shelters are checked, cleaned and fixed daily, but broken glass and graffiti carvings done with acid are common problems.

Part of the company’s strategy at problem shelter sites has been to delay the replacement of broken panels because immediate replacement tends to attract vandalism faster, the spokesman said. The hope is that vandals will avoid and eventually forget about shelters that don’t have a wall to destroy.

Metro Transit maintains another 700 shelters in the metro area, which can be distinguished from CBS Outdoor shelters from their lack of advertising. Metro Transit employees also make regular visits to shelters to make sure they are clean and damage free, according to the company’s website.

Additionally, Metro Transit runs an Adopt-a-Shelter program that allows businesses, individuals, community organizations and schools to play a role in keeping shelters safe, clean and damage free. For more information on the program, call 349-7682 or visit

If you see something broken on the streets, or spot some other nuisance issue in the neighborhoods that needs to be resolved, please let us know. We’ll spotlight the problem in the newspaper and at www.southwestjournal.com. We’ll work to get it fixed and identify who is responsible for addressing the problem.

Reach us by e-mail at smckenzie@mnpubs.com, via fax at 825-0929, or by mail to 1115 Hennepin Ave. S., Minneapolis, MN 55403.